After Sales Services
The company offers an integrated group of after sale services such as transfer of lease and sale contracts, changing and adding new guarantors. In addition to issuing all types of certificates such as (debt certificate for customer/guarantor, certificate of release for customer/guarantor, special letters for Traffic Department to clear a "wanted for installments vehicle" seal), plus travel permit letters for lease customers.
Bank Relations Section takes care of relations between banks and customers in issues such as follow up customer's deductions (permanent bank orders) and creating and adjusting such orders. The section also provides banking services related with banks like transfer from one bank to another, follow up and filing letters of guarantee, activating Visa payments for authorized customers.
This section seeks to follow up with customers in relation to their debts, and receiving related inquiries such as the remaining installments, late installments, remaining debts and other issues. Moreover, the section follows up the final payments and schedules it in a suitable manner for customers. There are also confidential programs for deficient customers to assist them make their late payments, if available, and reach a solution to end this case.
The Call Center provides direct service to customers in the form of sending them thank you massages and calls. It also answers customers' inquiries and questions concerning the functions of the Collection Department and all its sections and activities. Furthermore, it carries on the task of reminding customers with their installments in case of delayed payments or reminding them of a soon coming deferred payment in order to schedule it in the easiest possible way.
Letters and Certificates That Costumers Might Need:
Certificate Type | Fees |
Termination of Financial Obligation Certificate | KD 2.000 for 2nd time |
To Whom It May Concern Certificate | KD 3.000 |
Cancellation of Bank Payment Order Certificate | - |
Travel Authorization | - |
Establishing Bank Deduction | - |
Letter to Motor Vehicles Dept. (wanted for installments) | - |
Letter to Motor Vehicles Dept. (not wanted for installments) | KD 3.000 for 2nd time |